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Frequently Asked Questions
  1. What is COG RICCS Roam Secure Alert Network?
  2. What is a COG RICCS Roam Secure Alert Network account?
  3. How does COG RICCS Roam Secure Alert Network work?
  4. Who sends out the alerts?
  5. What types of alerts will be sent?
  6. Will my cell phone work?
  7. What is text messaging and how do I sign up for it?
  8. How many devices/e-mail addresses can I sign up?
  9. How do I prevent SPAM filters from blocking my alerts?

What is COG RICCS Roam Secure Alert Network?
COG RICCS Roam Secure Alert Network is a software application used to send emergency alerts, notifications and updates to your cell phone, pager, BlackBerry, PDA and/or e-mail account. In the event of an emergency, such as a fire or September 11th- type attack, your organization will be able to send important alerts and updates right to your cell phone or mobile device. All you have to do is sign up for a COG RICCS Roam Secure Alert Network account.

Click to register now!

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What is a COG RICCS Roam Secure Alert Network Account
Each person may sign up for a COG RICCS Roam Secure Alert Network account. You can add multiple devices (cell phones, pagers, PDAs) to a COG RICCS Roam Secure Alert Network account. Alerts can be sent to all devices listed in your COG RICCS Roam Secure Alert Network account.

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How does COG RICCS Roam Secure Alert Network work?
In an emergency situation an alert will be sent by your organization's COG RICCS Roam Secure Alert Network administrator and you will receive several text messages on your cell phone or mobile device. Read these messages promptly and follow the instructions.

Additional instructions may follow throughout the emergency situation so keep your phone near you. Even if the cell phones are busy, the messages should still come through to your phone.

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Who sends out alerts?
Your organization has designated several people to send out alerts. These alerts may go out to everyone or selected groups of individuals, depending on the type of alert.

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What types of alerts will be sent?
Alert types may include life safety, fire, weather, accidents involving utilities or roadways, team activation notifications, or disaster notification such as a terrorist attack. A few examples of the types of messages that can be sent through COG RICCS Roam Secure Alert Network are:

Emergency Situations:

  • Notify employees, and/or citizens of the location of the nearest emergency shelter, available bed space, hours of operation during a crisis;
  • Notify employees/citizens of available evacuation routes during an emergency;
  • Activate special teams within the community, based upon an event

Precautionary Warnings:

  • Severe weather warnings;
  • Change in the Homeland Security Advisory System terror alert level
  • Pre-cautionary evacuation order if on high alert

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Will my cell phone work?
COG RICCS Roam Secure Alert Network uses the text messaging (SMS network) feature of your cell phone to deliver alerts. The alerts come across like a page on a pager. ALL cell phone carriers, and paging companies, offer text messaging. Nearly all phones purchased within the past few years are text messaging capable. If you are unsure, contact your carrier to ask about your phone and text messaging.

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What is text messaging and how do I sign up for it?
Text messages are short messages sent to your phone, similar to receiving a page. Each message contains between 100 and 160 characters, or about 10 words, depending upon your carrier. An example of a text message is the notification you receive on your phone when you have new voicemail.

Many carriers activate the service automatically. You should check with your carrier to make sure your text messaging is active. See the carrier matrix for a list of carriers and contact information.

Good links to learn how to read text messages on your phone include:

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How do I prevent SPAM filters from blocking my alerts?
Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Some of these methods may mistakenly classify COG RICCS Roam Secure Alert Network alerts as such and not deliver the alert to the recipient. Each ISP has different set of steps to follow to assure these alerts get delivered directly to the users' mailboxes. Typically the sender's domain name must be added to an address book or 'safe list'. To assure you receive COG RICCS Roam Secure Alert Network alert e-mail please add riccs.mwcog.org to your address book or safe list. If you still have trouble, please contact Tech Support at 202-962-3269 or via email at riccs@mwcog.org.

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COG RICCS Roam Secure Alert Network is a product of Cooper Notification protected by U.S. Patent No. 7,409,428, other patents pending. Roam Secure, Roam Secure Alert Network, and RSAN are trademarks of Cooper Industries in the United States and other countries. You are not permitted to use the Cooper trademarks without the prior written consent of Cooper Industries.